01 - Lifecycle of a case

• Understanding the “Processed”, “Closed” and “Archived” statuses
• Change a case status to “Processed": how it works and what it means
• Change a case status to “Closed”: how it works and what it means
• Understanding case types and statuses
• Archiving a case: how it works and what it means
• Anonymising a case: how it works and what it means